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Step 3 — Secure return
How we secure & return your device
Your repaired phone is packed securely and posted back the same way it came to us — Royal Mail Tracked Special Delivery, signed for and insured with compensation up to £750. You'll have it back by day 9 at the latest, often sooner.
How we make sure your device is secure
Before anything leaves us, we make certain the device is protected, identifiable and fully insured in transit. Here's exactly what we do:
Sealed & locked
Taped closed along every seam and tagged with a tamper-evident seal.
Padded & boxed
Wrapped in bubble wrap and packed tight in a rigid box with no movement.
Tracked & signed
Posted Special Delivery with a tracking number we send to you.
The return, step by step
- Final test & photo. We run one last test and send you a photo of the repaired device before it's packed.
- Secure packaging. The phone is bubble-wrapped, boxed with no movement, and the box is taped along every seam.
- Tamper-evident seal. A tamper-evident seal and tracking label are fixed to the parcel so any interference is obvious.
- Tracked Special Delivery. We post it back by the same tracked, signed-for, insured service — compensation up to £750.
- You're notified. We send your tracking number, so you can follow it home right to your door.
Total turnaround
From posting to getting your phone back is around 9 days start to finish — and typically sooner. Posting, repair and secure return are all covered by tracked Special Delivery throughout.